Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We provide our customers with shipping methods such as Trax, TCS, OCS and cash on delivery. This depends on the location of the customer and their method of choosing.
Do You Ship Internationally?
Yes, We ship all over the Pakistan. (Khyber Pakhtunkhwa (such as Swat, Chitral, Kohistan etc.), FATA, Gilgit-Baltistan, Balochistan, Punjab, Sindh and Azad Jammu and Kashmir.)
How Long Will It Take To Get My Package?
Our delivery service within 24 to 48 ⌚hours across 🇵🇰Pakistan & 1 to 2 ⌚hours (within Peshawar Only).
PAYMENT
What Payment Methods Are Accepted?
We provide all payment methods currently being offered by different websites in Pakistan. You can go to our website and check out our Payment Methods page for detailed information.
Is Buying On-Line Safe?
Yes, We are registered from Securities & Exchange Commission of Pakistan and
Health Department Khyber Pakhtunkhwa.
Order & Retunrs
How do I place an Order?
You can log in to our website www.fatimaonlinepharmacy.com, our Facebook page, WhatsApp or Call us to place an order
How Can I Cancel Or Change My Order?
Once you have placed an order and made the payment, the order cannot be cancelled. However, before processing the payment, with a fixed percentage of the fee being charged, we will refund the remaining amount in your wallet.
Do I need an account to place an order?
Yes, and you will also benefit from it; if you register with us you will be able to enjoy the following benefits through your account:
• Save your address and card details for faster shopping
• Manage your account details, order history and email preferences and see order status.
• Save your address and card details for faster shopping
• Manage your account details, order history and email preferences and see order status.
How Do I Track My Order?
When your order is shipped, you will be notified by email, and once it's out for delivery you will receive email with a link.
How Can I Return a Product?
Customers can only return an order if it is not the product that you order or is damaged. In this case, we do not charge any extra fee. Apart from this, you have to pay a designated percentage for returning order.